At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. The goal of TQM is to deliver the highest value for the customer at the lowest cost, while achieving sustained profit and economic stability for the company. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work. TQM is a commitment of all employees.
Top Management must commit to a vision and align and train its employee toward a common mission. The Administration Department co-ordinates with various members of the organization to ensue an effective communication channel is maintained. The Sales Team works close with the customers to understand their needs and satisfactions. The Sourcing Department locates the most suitable materials at the optimal costs. The Production Staff makes the product in the most effective way. The Maintenance team keeps the production equipment in the up-fitted condition. Finally, the Quality Control team to test and certify every single product flowing out from the organization is complying with the product standards and the top trade practices.
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